Terms & Conditions - Mattress
Mattress is warrantied against any manufacturing defect for a period of 5 years from the date of purchase. In case of any manufacturing defect (specified below) within 1 year of purchase the mattress will be repaired or replaced with an identical product. In case of any manufacturing defect after the first year or a Prorated Credit Settlement would be made, in case repair not possible.
- Warranty will be available only in case of product failure due to manufacturing defect.
- Product failure is limited to sagging of the core of the mattress.
- Warranty doesn’t cover depression of less than 1” up to 5” thick mattresses and 1.5” for more than 5” thick mattresses.
- If more than one mattress is bought and one of them is sagged / damaged, then the warranty can be availed only for the sagged / damaged mattress.
- Warranty will not be applicable to the wear and tear of the fabric and stitching from regular use.
- Warranty does not cover preference in comfort level and firmness.
- Warranty does not cover any damages or sagging of the mattress due to improper size and condition of the cot, uneven resting surface and improper structural design of cot.
- Warranty will not cover the damage caused due to ironing. Warranty will not be applicable to any freebies.
- Stains occurring on the mattress tapestry after unpacking or removing the packing / poly bag and subsequent use at customer end will not be covered under the warranty. (Reported within 2 days of Delivery).
- Opening of stitches (both quilt and tape edge) that is reported after 30 days of the delivery date will not be covered under the warranty.
- Quilt loose reported after 30days of the delivery date will not be covered under the warranty.
- While the company will do its best to replace the defective mattress at the earliest, the actual time required for replacement will depend on the availability of the product.
- Size variation is acceptable ±0.5” for the Length, Width & thickness of the mattresses from the specified sizes.
- Warranty is not applicable for any smell that may occur during usage in an enclosed environment, moisture in air due to the surrounding environment / use of air conditioner, excessively wet surface and pouring of liquid on the mattress.
- Up on opening, the Roll Packed Mattress should come back to its specified dimensions within 48hours, if it doesn’t come back to the specified dimensions of the mattress, the product is defective. However, ±0.5” variation in length, width and thickness is acceptable as per tolerance limit.
- Warranty does not cover user inflicted damages, damages caused to the mattress due to infestation of insects, bugs, and rodents and damage due to any natural calamities.
- Warranty will be available only under the proper use of the product.
- Warranty its valid only if the product is purchased to avail warranty from an authorized PRDS / Duroflex dealer, PRDS / Duroflex distributors/ PRDS website & authorized marketplace.
- Invoice and warranty registration must be provided to avail the warranty.
- Warranty will be exercised (as per applicable terms) by replacing the damaged product with an identical product. If identical product is not available at the time of product failure a similar substitute of equal or higher value will be provided or a discount will be provided basis the pro rata calculation towards the purchase of new mattress from Perfect Rest.
- The final decision of the warranty will be made by Perfect Rest Pvt Ltd.
- Disputes, if any subject to Bangalore jurisdiction.
- This warranty policy shall be effective from the 1st of Aug 2022 and supersedes any and all previous policy/ies, whether written or oral.
CALCULATING PRO-RATA - In the unlikely event of your mattress found defective, complete replacement will be given for the first year. If a defect appears after the first year of use, pro-rata money-back warranty is applicable for the balance 4 years. E.g. If the defect appears between the first and second year of usage, pro-rata value in rupees to a consumer, on the mattress purchased at Rs.10,000 with a warranty of 5 years would be (for balance 3 years) (IOOOO/ 5) *3 - Rs 6OOO/-
Tel: +91 8045220334